Published March 24, 2020

Palmetto Dunes POA will continue to provide additional information from trusted sources. To stay informed of all PDPOA updates, please visit

What the PDPOA is doing

Neighbors Helping Neighbors
Palmetto Dunes POA has launched “Neighbors Helping Neighbors” to meet the needs of our community through safe individual acts of service. At this time, we have a small group of owners who are able to help with grocery delivery, take-out food dropoff, pharmacy pick-up, etc. specifically to those who cannot get out of the house during this time. We are looking to increase our volunteer base in order to meet the needs of the community.

We encourage you to check on your neighbors, especially the elderly or those who are living alone. While social media is a great resource to connect, many of the people who are at high-risk for serious illness from COVID-19, may not be on Nextdoor or other social media sites.

If you are or know a member who may need assistance or if you would like to volunteer to help, please fill out our online form: or call 843-785-1109.

Beach Access
Last week, Hilton Head Island Mayor John McCann announced the closure of public beaches on Hilton Head. His directive included closing all public beach accesses and public beach parking to include restrooms and other public facilities. However, the Town does not have the authority to close private beach accesses. The Mayor stated that people who have private beach access through their homes or rentals in private communities will still be able to access the beach. All beach accesses in Palmetto Dunes are private and are open at this time. Leaders from various organizations, including the chamber, are working to have mayor and town council reconsider the 60-day beach closure to a shorter time frame for the immediate future.

We have temporarily waived the pass fees for Amazon Flex, as well as restaurant, grocery and pharmaceuticals deliveries. The delivery service will need to provide an address and some type of documentation identifying the delivery.

Resort Operations

  • All Palmetto Dunes Resort operations are open except for Alexander’s, which is closed. All other restaurants are open for take-out, and Big Jim’s will deliver in Palmetto Dunes for orders over $50.
  • Disney’s Hilton Head Island Resort is closed through the end of the month.
  • Marriott is currently open with limited food and beverage service for take-out.
  • Omni is currently open with limited food and beverage service for take-out.

PDPOA Operations

  • PDPOA Administrative and Pass Office lobbies are closed to walk-in traffic. However, members of our team will be available via phone (843-785-1109) or online to assist you. The Pass Office drive-up window remains open with normal operating hours to provide assistance as well.
  • Many members of our staff are working remotely and available by email to assist you. Click here for our Employee Contact List or email
  • The Association is providing free gate access into Palmetto Dunes and Leamington for restaurant, grocery and pharmaceuticals deliveries. The delivery service will need to provide an address and some type of documentation identifying the delivery. We hope that Palmetto Dunes will continue to support our local restaurant industry at a time when these state-mandated measures could have a serious impact on their businesses and their employees. Click here for a list of take-out, delivery, and curbside pick up restaurants.
  • Due to limited staffing, we will only be processing emergency ARB applications through March 27. It will be at the discretion of the PDPOA if an emergency permit is warranted. If you need an emergency permit, please email and
  • The security team, including all gate operations, are operating as normal at this time. However, where the presence of an officer is not immediately necessary, the officer may contact the complainant or violator via telephone to offer a resolution. For emergencies, please dial 911. For non-emergencies, you may call 843-785-1120.
  • At this time, maintenance is still doing weekly debris pick-ups on Wednesday.
  • PDPOA has canceled all meetings and events through March 31, including the first three Turtle Trot 5k races scheduled for April.
  • We have delayed the start of the Dunes Buggy service for the season to April 12 for the time being.

Click here for all PDPOA Operations Updates.

What local, state, national leaders are doing

  • Beaufort County closed all government buildings to the public. Residents can contact specific offices online, over the phone or through the mail. For a list of departments, visit the county’s website and select “Government.”
  • Town Council has called an emergency meeting for Thursday, March 26 at 2pm. The Town will host virtual meetings using video and teleconferencing. The meetings will be live-streamed on through their website and through Facebook Live. All Town Council meeting agendas can be found at
  • Effective, Saturday, March 21, 2020, Mayor McCann ordered that all public Hilton Head Island beaches and public beach parking areas be closed for 60 days.
  • The tolls to access the Cross Island Parkway (Hilton Head Island) have been temporarily suspended.
  • The Breeze Trolley Service on Hilton Head Island, which was scheduled to begin service on April 1, has been postponed temporarily.
  • For the complete update from Town of Hilton Head Manager Steve Riley:
  • Important local links:
  • During Monday’s press conference, Gov. Henry McMaster issued an order to restrict groups of three or more people from gathering. This applies to parties on the beach, to boisterous gatherings or concerts, to spontaneous gatherings or unruly gatherings in shopping centers, parking lots. The order does not apply to is law-abiding businesses or employers.
  • Gov. McMaster reiterated that at this time he is not considering a shelter-in-place order for South Carolina residents as some other states have implemented.
  • We anticipate the governor will make an announcement extending school closures later this week.
  • FEMA has set up a page to help the public distinguish between rumors and facts regarding the response to coronavirus (COVID-19) pandemic. Rumors can easily circulate within communities during a crisis. It’s important that everyone has the right information so they can make the right decisions regarding their health:

What you can do

We all have a role in protecting our families and our community. We urge you to act responsibly, practice social distancing and take the necessary steps to protect yourself and your family.

How You Can Help

What You Should Know
Avoid Coronavirus Scams

Scammers are taking advantage of fears surrounding the Coronavirus.

  • Hang up on robocalls. Don’t press any numbers. Scammers are using illegal robocalls to pitch everything from scam Coronavirus treatments to work-at-home schemes. The recording might say that pressing a number will let you speak to a live operator or remove you from their call list, but it might lead to more robocalls, instead.
  • Ignore online offers for vaccinations and home test kits. There currently are no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure Coronavirus disease 2019 (COVID-19) — online or in stores. At this time, there also are no FDA-authorized home test kits for the Coronavirus. Visit the FDA to learn more.
  • Fact-check information. Scammers, and sometimes well-meaning people, share information that hasn’t been verified. Before you pass on any messages, contact trusted sources. Visit What the U.S. Government is Doing for links to federal, state and local government agencies.
  • Know who you’re buying from. Online sellers may claim to have in-demand products, like cleaning, household, and health and medical supplies when, in fact, they don’t.
  • Don’t respond to texts and emails about checks from the government. The details are still being worked out. Anyone who tells you they can get you the money now is a scammer.
  • Don’t click on links from sources you don’t know. They could download viruses onto your computer or device.
  • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
  • Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.

Facts Over Fear
Stay informed on the facts about coronavirus disease and help stop the spread of rumors by making sure your information comes from the proper authorities.

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