Ask & Answer
We know that property owners have questions for the PDPOA and sometimes don’t know who to ask, or ask questions at the board meetings that need to be answered. This page includes the most recently asked and answered questions. If you can’t find the answer to your question, just send it in through our Ask & Answer form and we’ll get it answered.
- Who is my trash service company?
Each property owner contracts for their own service, choosing the company they prefer. Most of the regimes arrange for the trash service for their villa or condo complex. If you own within one of the regimes, please contact your association before making arrangements.
- Who do I contact if I’m looking to paint the exterior of my house?
Whether you are painting your home the same existing color, or wanting to change it to a new color, it must be approved by the ARB and a permit issued. The ARB Manager can be reached at 843-785-1109.
- Do I need an ARB permit if I’m repairing my driveway or wood rot around my home?
Yes. All exterior work, even maintenance work, requires an ARB permit. If you are only doing interior work but require a dumpster onsite, you would need a permit for the dumpster. The ARB Manager can be reached at 843-785-1109.
- Where can I get my Palmetto Dunes Resort Discount Card?
Palmetto Dunes Resort Food & Beverage operations will continue to extend the 10% off restaurant offer to PD property owners, but they will not be printing and mailing discount cards. They ask that owners present their PDPOA key tag to the restaurant (at time of order) which will be necessary in identifying a valid property owner. The current discount offer information is as follows: 10% off only applies to food and non-alcoholic beverages purchased at Alexander’s, The Dunes House, Big Jim’s, Fazio & Hills Golf Grills. Must present key card/fob to receive discount. Offer not valid during holidays, special events, promotions or special pricing. Not valid on kids meals. Other restrictions may apply. 1 check per key card/fob. Palmetto Dunes property owners (only PDPOA, not Leamington or Shelter Cove) can pick up a key tag in the PDPOA Pass Office.
- Are electric bikes allowed in PD?
No, electric bicycles are not allowed in Palmetto Dunes. Per the Resort Regulations, the roads and streets in Palmetto Dunes Resort are for the exclusive use of automobiles, authorized trucks and buses. The term “automobile,” as used in all PD Covenants, shall be deemed to mean a four-wheel passenger motor vehicle which meets all criteria for operation on an interstate highway within the state of South Carolina. All other vehicles, including, but not limited to motorcycles, motorbikes, motorized scooters, go carts, mopeds or all-terrain vehicles may be not operated anywhere within Palmetto Dunes Resort.
- What are the hours and days that UPS or Amazon are allowed to deliver within Palmetto Dunes?
Amazon Prime trucks are able to deliver in the community without purchasing a commercial pass or decal. Also, there are no restrictions on the hours or days they are able to deliver.
- What is the plan for the Dunes Club located along Carnoustie Road?
The Palmetto Dunes Club on Carnoustie Road does not belong to the Palmetto Dunes POA. It was previously a private club and once it closed its doors several years ago became the property of Greenwood Communities & Resorts as a result of a reverter clause in the deed. Unfortunately, Palmetto Dunes POA community standards only apply to the single and multi-family properties—not commercial properties. We do not know of any current plans that Greenwood has for the building.
- During summer months, what are the trucks spraying in the community at night and what is their schedule?
These trucks are spraying for mosquitos. Sprayings are conducted on Mondays (weather permitting) after 9PM and are adjusted as needed.
- Can we get recycling cans on the beach?
The beaches on Hilton Head Island, including in front of the property in Palmetto Dunes, are maintained by the Town of Hilton Head Island. They contract with Shore Beach Services for all trash services. They are currently only placing recycling bins at public beach access points. From the Dunes House to the south, there are 19 recycling bins. North of the Dunes House in Palmetto Dunes, there are no recycling bins at beach access points because the accesses are private.
- What is happening with the property at 7 Lee Shore?
At the November 2019 PDPOA Board Meeting, the Board voted to take the next steps toward the redevelopment of the Dunes House. This includes establishing a committee to work with Greenwood to draft an agreement for the redevelopment of the Dunes House to be brought to the full board for approval and investigating the potential hurdles from various authorities such as the Town of Hilton Head, DHEC, etc. No decisions will be made in regard to the future of 7 Lee Shore until the Dunes House option has been explored in full.
Click here for all information on 7 Lee Shore and possible plans for redevelopment.
- What area is maintained by the PDPOA and what is maintained by Greenwood?
PDPOA maintains the common areas – roads, bridges, lagoon, leisure paths, and landscaped areas like Queen’s Folly corridor – the non-revenue producing amenities. Greenwood Communities & Resorts, the corporate entity in the community, is responsible for the income-producing amenities, such as the three golf courses and pro-shops, tennis courts, General Store, Big Jim’s, Dunes House, Outfitters, The PD Club, etc.
- What is a property owners association?
It is a non-profit corporation registered with the state and managed by a duly elected board of directors. Its purpose is to maintain all common areas and to govern the community in accordance with the provision of the legal documents: convenants, conditions and restrictions (CC&Rs), bylaws, and articles of incorporation. The governing legal documents for the association may be viewed online within the Resources page of this site. The corporation is financially supported by all members of the property owners association. Membership is both automatic and mandatory.
- What are the CC&R’S?
The Covenants, Conditions and Restrictions (CC&Rs) are the governing legal documents that set up the guidelines for the operation of the planned community as a non-profit corporation. The CC&Rs were recorded by the Beaufort County recorder’s office and are included in the title to your property. Failure to abide by the CC&Rs may result in a fine to a homeowner by the Association. The governing legal documents for the association may be viewed online within the Resource Center page of this site.
- What are the Bylaws?
The bylaws are the guidelines for the operation of the non-profit corporation. The bylaws define the duties of the various offices of the board of directors, the terms of the directors, the membership’s voting rights, required meetings and notices of meetings and the principal office of the association, as well as other specific items that are necessary to run the association as a business. The bylaws for the association may be viewed online within the Resource Center page of this site.
- What is the board of directors?
The Homeowner’s Association again is a corporation and therefore a governing body is required to oversee its business. The board of directors is elected by the homeowners, or as otherwise specified in the bylaws. The limitation and restrictions of the powers of the board of directors is outlined in the Association governing documents found within the Resource Center page of this site.
- Are there any other rules?
Most associations have developed rules and regulations as provided for in the CC&Rs and adopted by the board of directors. Rules are established to provide direction to the homeowners for common courtesies with regard to parking, vehicles, pets and pool use hours, etc. In addition, your association will adopt architectural guidelines with procedures for submitting requests to make exterior changes to your home. Such changes may include patio covers, decks, landscaping, exterior color changes or extensive interior changes and additions. These rules and guidelines are set up to maintain the aesthetic value and integrity of the community on behalf of all owners, and hopefully protect the market value of your investment as well. Violations of these rules may result in action by the board of directors and a fine. In addition, if you proceed with an exterior improvement or change without written approval of the board of directors or architectural committee, as applicable, you will be required to remove or correct the alteration and/or be fined for the violation. For more information about this topic, visit the Resources page of this site.
- If I am having a problem with a neighbor for a violation of the policies and guidelines, what can I do?
If residents cannot resolve a situation between themselves, then turn to your association. Should you have a situation that does not appear to be resolved through neighborly means, and you are willing to actively participate in the enforcement provided by the policies and guidelines, you may submit a formal complaint by calling 843-785-1109. If the situation is deemed in violation of the policies and guidelines, the board of directors will institute the enforcement policy. Your continued assistance may be required.
- Are board meetings open to all residents? If so, where and when are they held?
Yes. Notice of the time of any regular board meeting will be noted in the Palmetto Perspective newsletter, or accessed online on the Calendar page. Typically board meetings are held at 2:00 p.m. on the third Thursday of each month. All board meetings are held at the PDPOA Administration Building, located at 16 Queen’s Folly Rd inside Palmetto Dunes. Contact the PDPOA office for directions and confirmation of date and time by calling 843-785-1109.
- What is my assessment?
The assessment is the annual amount due from each homeowner to cover the operating expenses of the common area and provide for reserve funds for replacement of common facilities in future years. Your assessment is due and payable on or before March 1 of the calendar year for which it is applicable. We will send statements for assessments detailing the amount due.
- How is the amount of my assessment determined?
The governing documents will typically establish for the community what the developer proposes to build as well as the initial assessment. This budget is set upon specific guidelines for utilities, landscaping, administration, etc. Reserve funds are monies set aside for future expenses due to the life expectancy of certain items: lighting, street resurfacing, pool equipment, etc. These amounts are then divided by the number of units built in a given phase of the development. Subsequent budgets are developed by the board of directors and adjusted periodically to meet anticipated expenses.
- Will my assessment go up?
There is no concrete answer to this. Typically the statutes and or governing documents provide for annual increases not to exceed an established percent per year without the vote of the membership. The board of directors may approve an increased budget, increasing your assessment up to this percentage in order to cover increased costs of operating and maintaining the common area and sufficient reserve funds.
- What happens if I don’t pay my assessment?
The maintenance and management services incurred by the association are dependent upon timely receipt of the assessments from each homeowner. Late payments will result in a late charge; assessments are due and payable on or before March 1st of the calendar year for which it is applicable. The CC&Rs allows the association to charge late charges and interest, and enter into foreclosure proceedings for non-payment of assessments.
Do you have a question about the PDPOA but don’t know who to ask? Fill out the form below and we’ll email you an answer and post the answer below to help other community members.