Department of Security Operations

Welcome to the Palmetto Dunes Department of Security Operations website. Palmetto Dunes is regarded as a world class oceanfront resort and we take great pride in offering world class services. Our department is staffed by a team of approximately 40 highly trained employees, many of whom are officers certified by SLED (South Carolina Law Enforcement Division) to enforce the laws of South Carolina and uphold the Constitution of the United States of America. Our department is also staffed with civilian employees who operate our pass office to ensure compliance with entry onto our property.

We are guided by professional standards that are F.I.R.S.T class and mandate Fairness, Integrity, Respect, Service and Teamwork. Our mission at Palmetto Dunes is

“to provide professional services by establishing and maintaining an active community partnership in identifying and solving problems that will improve the quality of living in our neighborhoods and safeguard the lives and property of the people we serve. Our foundation is built upon community involvement that promotes professionalism and innovation through accountability, education, training, honor and integrity.”

We are passionately committed to working with our community members and offering unique services that are tailored to a diverse population. We practice modern police practices yet are always researching and implementing new initiatives and technology to keep our department in optimal condition to prevent crime and provide a safe community for everyone.

We deploy our officers in numerous ways and utilize a fleet of marked vehicles and bicycles to provide patrol services. We also deploy our officers on foot patrol and utilize an eco friendly T3 ESV (Electric Standup Vehicle) in congested areas where other traditional forms of patrol is not suitable. At designated locations throughout our property, vehicle access check points are controlled by officers to prevent unlawful entry into Palmetto Dunes. These drive-up locations are state-of-the-art facilities that also serve as sub-stations for our patrol officers. They are also equipped to handle pass office personnel should the need arise.

We take great pride in having a sophisticated team that relentlessly challenges all obstacles in an effort to exceed the expectations of the community that we serve. Our department consists of a diverse group of men and women who are talented, courteous and caring. We promote a team effort in our daily services so that all avenues are exhausted and the best possible services are provided in a timely, professional and results driven environment.

Structure

The Palmetto Dunes Department of Security Operations consists of the following divisions:

  • Pass Office
  • Patrol Operations
  • Gate Operations
  • Community Affairs

The Pass Office is located at our headquarters and is staffed by civilian employees who manage all aspects of entrance onto our property. They issue decals for Palmetto Dunes and Shelter Cove homeowners and commercial vendors, and passes for guests.

The Patrol Operations Division is staffed by officers 24 hours per day/7 days per week. Patrol officers protect homeowners and guests. Certified by the South Carolina Law Enforcement Division (SLED), they are authorized with arrest powers. They respond to calls for service, prepare accident and incident reports, issue citations, testify in court, operate speed detection devices, direct traffic and perform other services to provide a safe environment.

The Gate Operations Division is staffed by officers 24 hours per day/7 days per week. There are four gate houses within Palmetto Dunes that also serve as sub-stations for patrol officers. The gate houses are equipped with state-of-the-art technology to monitor and record all vehicles accessing these locations. Gate officers are SLED-certified and authorized to arrest.

The Community Affairs Division was implemented in 2011 to provide another avenue for exceptional customer service. The Community Affairs Division works directly with homeowners, guests, visitors, commercial vendors, rental agencies and others to proactively ensure compliance with rules, regulations and state and federal laws. The Community Affairs Division promotes a community policing philosophy and encourages everyone to participate in security within Palmetto Dunes.