Welcome!

Congratulations and welcome to Palmetto Dunes! We think you’ll love it here. As you’re getting settled, please take a moment to review the information below. It’s full of useful links, information, and answers to questions you may have about your new community.

Communications

First things first: we want to be able to communicate with you, Property Owner! Please be sure that we have your proper mailing address, email addresses, and phone numbers on file. This way we can ensure that our mail – including the Palmetto Perspective newsletter – arrives in your mailbox on time.

Palmetto Dunes Tidings E-Newsletter
The PDPOA also has a once-monthly e-newsletter: the Tidings. You can sign up for it through this link.

PDPOA Website
For your convenience, we also have a website. Most information is public; however, some information – like meeting minutes or vehicle decal forms – are restricted to property owners only. You’ll need to register on our website in order to access this information.

Governing Documents & Reference Materials

However unexciting the documents containing the rules and regulations of the resort can be, most agree that they are necessary and informative. Take the time to review these documents here. They apply to all Palmetto Dunes property owners.

Please note that ANY exterior work to be performed at a property – from painting to landscaping to tree trimming – must be approved by our ARB. You can fill out most permit applications for this work on our website.

If you plan to use your property for short-term rentals, we ask that you display this sheet inside the home. This helps ensure that your guests are aware of our community’s rules and are encouraged to behave in a neighborly way while visiting our resort.

Access to the Community

Property owners are able to use vehicle decals to access the community; your guests will need passes to enter. Please contact the Pass Office at pass-office@pdpoa.org or 843-785-1125 so they can assist you in obtaining your PIN.

Vehicle Decals
Once you have registered as a property owner on our website, you can request your owner vehicle decals here.

Guest Passes
We use a separate site – Gate Access – for requesting guest passes. You can input these pass requests via your computer, tablet, or smartphone!

  1. Visit http://www.gateaccess.net
  2. Enter community code: PDPOA
  3. Username: primary phone number
  4. Password: your PIN

Getting Settled

Palmetto Dunes Property Owners Association (PDPOA)
Administrative Office: 843-785-1109
Security Office: 843-785-1120
Pass Office: 843-785-1125

Utilities
Palmetto Electric 843-681-5551
Broad Creek PSD (Water & Sewer) 843-785-7582
Hargray Telephone Company 843-686-5000
Spectrum Cable 866-892-7201
DirecTV 888-777-2454
Dish Network 888-825-2557

Condominiums/Villas
If you purchased a condominium, the regime company may make arrangements for many of the utility services listed below. If you are not familiar with the regime company for your specific condominium complex, please click here for the villa regime management list.

Trash Pickup & Landscaping Contractors
Homeowners are individually responsible for contracting trash pickup, recycling and landscaping services.

Post Offices
Hilton Head / 10 Bow Circle 843-785-7002
Hilton Head /213 Wm Hilton Pkwy 843-682-3002

Vehicle Registration
Beaufort County Treasurers Office 843-842-4206
SC Department of Motor Vehicles 843-815-6981

PalmettoPass
Cross Island Parkway 888-725-8655

The Resort

Greenwood Communities & Resorts
Greenwood Communities & Resorts owns and operates many of the commercial properties within Palmetto Dunes. (These amenities are neither owned, nor operated, by the PDPOA.)

Robert Trent Jones Golf Course 844-207-9257
George Fazio Golf Course 844-207-9257
Palmetto Dunes Tennis Center 843-785-1152
PD Outfitters 843-785-2449
PD General Store 843-842-2507

Historically, discounts have been offered to Palmetto Dunes property owners.  Please contact these establishments directly to inquire about any available discounts.

Frequently Asked Questions

Q: What is a property owners association?
A: It is a non-profit corporation registered with the state and managed by a duly elected board of directors. Its purpose is to maintain all common areas and to govern the community in accordance with the provision of the legal documents: convenants, conditions and restrictions (CC&Rs), bylaws, and articles of incorporation. The governing legal documents for the association may be viewed online within the Resources page of this site. The corporation is financially supported by all members of the homeowners association. Membership is both automatic and mandatory.

Q: What are the CC&R’S?
A: The Covenants, Conditions and Restrictions (CC&Rs) are the governing legal documents that set up the guidelines for the operation of the planned community as a non-profit corporation. The CC&Rs were recorded by the Beaufort County recorder’s office and are included in the title to your property. Failure to abide by the CC&Rs may result in a fine to a homeowner by the Association. The governing legal documents for the association may be viewed online within the Resource Center page of this site.

Q: What are the Bylaws?
A: The bylaws are the guidelines for the operation of the non-profit corporation. The bylaws define the duties of the various offices of the board of directors, the terms of the directors, the membership’s voting rights, required meetings and notices of meetings and the principal office of the association, as well as other specific items that are necessary to run the association as a business. The bylaws for the association may be viewed online within the Resource Center page of this site.

Q: What is the board of directors?
A: The Homeowner’s Association again is a corporation and therefore a governing body is required to oversee its business. The board of directors is elected by the homeowners, or as otherwise specified in the bylaws. The limitation and restrictions of the powers of the board of directors is outlined in the Association governing documents found within the Resource Center page of this site.

Q: Are there any other rules?
A: Most associations have developed rules and regulations as provided for in the CC&Rs and adopted by the board of directors. Rules are established to provide direction to the homeowners for common courtesies with regard to parking, vehicles, pets and pool use hours, etc. In addition, your association will adopt architectural guidelines with procedures for submitting requests to make exterior changes to your home. Such changes may include patio covers, decks, landscaping, exterior color changes or extensive interior changes and additions. These rules and guidelines are set up to maintain the aesthetic value and integrity of the community on behalf of all owners, and hopefully protect the market value of your investment as well. Violations of these rules may result in action by the board of directors and a fine. In addition, if you proceed with an exterior improvement or change without written approval of the board of directors or architectural committee, as applicable, you will be required to remove or correct the alteration and/or be fined for the violation. For more information about this topic, visit the Resources page of this site.

Q: If I am having a problem with a neighbor for a violation of the policies and guidelines, what can I do?
If residents cannot resolve a situation between themselves, then turn to your association. Should you have a situation that does not appear to be resolved through neighborly means, and you are willing to actively participate in the enforcement provided by the policies and guidelines, you may submit a formal complaint by calling 843-785-1109. If the situation is deemed in violation of the policies and guidelines, the board of directors will institute the enforcement policy. Your continued assistance may be required.

Q: Are board meetings open to all residents? If so, where and when are they held?
A: Yes. Notice of the time of any regular board meeting will be noted in the Palmetto Perspective newsletter, or accessed online on the Calendar page.  Typically board meetings are held at 2:00 p.m. on the third Thursday of each month.  All board meetings are held at the PDPOA Administration Building, located at 16 Queen’s Folly Rd inside Palmetto Dunes. Contact the PDPOA office for directions and confirmation of date and time by calling 843-785-1109.

Q: What is my assessment?
A: The assessment is the annual amount due from each homeowner to cover the operating expenses of the common area and provide for reserve funds for replacement of common facilities in future years. Your assessment is due and payable on or before March 1 of the calendar year for which it is applicable. We will send statements for assessments detailing the amount due.

Q: How is the amount of my assessment determined?
A: The governing documents will typically establish for the community what the developer proposes to build as well as the initial assessment. This budget is set upon specific guidelines for utilities, landscaping, administration, etc. Reserve funds are monies set aside for future expenses due to the life expectancy of certain items: lighting, street resurfacing, pool equipment, etc. These amounts are then divided by the number of units built in a given phase of the development. Subsequent budgets are developed by the board of directors and adjusted periodically to meet anticipated expenses.

Q: Will my assessment go up?
A: There is no concrete answer to this. Typically the statutes and or governing documents provide for annual increases not to exceed an established percent per year without the vote of the membership. The board of directors may approve an increased budget, increasing your assessment up to this percentage in order to cover increased costs of operating and maintaining the common area and sufficient reserve funds.

Q: What happens if I don’t pay my assessment?
A: The maintenance and management services incurred by the association are dependent upon timely receipt of the assessments from each homeowner. Late payments will result in a late charge; assessments are due and payable on or before March 1st of the calendar year for which it is applicable.  The CC&Rs allows the association to charge late charges and interest, and enter into foreclosure proceedings for non-payment of assessments.