Information For New Owners

Congratulations on the purchase of your property in Palmetto Dunes!  The Palmetto Dunes Property Owners Association is here to assist you with any questions you may have about owning a property in the community. We have developed a new owner packet with useful information about ownership.

Please be aware that there are policies, procedures and guidelines that apply to your newly acquired property. These rules are stated in the Covenants, Bylaws , Resort Regulations, and ARB PPGs. These call all be found on the website under Owners > Resource Documents.

Click here for the full version of the New Owner packet.

Frequently Asked Questions

We’ve compiled a list of some of our most frequently asked questions. If you can’t find the question/answer you are looking for on this page, select Search – we’ll search the entire site for you. If you’d like to ask your own question, click Ask A Manager and we’ll get back to you with an answer.

Q: What is a homeowner’s association?

A: It is a non-profit corporation registered with the state and managed by a duly elected board of directors. Its purpose is to maintain all common areas and to govern the community in accordance with the provision of the legal documents: convenants, conditions and restrictions (CC&Rs), bylaws, and articles of incorporation. The governing legal documents for the association may be viewed online within the Resource Center page of this site. The corporation is financially supported by all members of the homeowners association. Membership is both automatic and mandatory.

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Q: What are the CC&R’S?

A: The Covenants, Conditions and Restrictions (CC&Rs) are the governing legal documents that set up the guidelines for the operation of the planned community as a non-profit corporation. The CC&Rs were recorded by the Beaufort County recorder’s office and are included in the title to your property. Failure to abide by the CC&Rs may result in a fine to a homeowner by the Association. The governing legal documents for the association may be viewed online within the Resource Center page of this site.

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Q: What are the Bylaws?

A: The bylaws are the guidelines for the operation of the non-profit corporation. The bylaws define the duties of the various offices of the board of directors, the terms of the directors, the membership’s voting rights, required meetings and notices of meetings and the principal office of the association, as well as other specific items that are necessary to run the association as a business. The bylaws for the association may be viewed online within the Resource Center page of this site.

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Q: What is the board of directors?

A: The Homeowner’s Association again is a corporation and therefore a governing body is required to oversee its business. The board of directors is elected by the homeowners, or as otherwise specified in the bylaws. The limitation and restrictions of the powers of the board of directors is outlined in the Association governing documents found within the Resource Center page of this site.

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Q: Are there any other rules?

A: Most associations have developed rules and regulations as provided for in the CC&Rs and adopted by the board of directors. Rules are established to provide direction to the homeowners for common courtesies with regard to parking, vehicles, pets and pool use hours, etc. In addition, your association will adopt architectural guidelines with procedures for submitting requests to make exterior changes to your home. Such changes may include patio covers, decks, landscaping, exterior color changes or extensive interior changes and additions. These rules and guidelines are set up to maintain the aesthetic value and integrity of the community on behalf of all owners, and hopefully protect the market value of your investment as well. Violations of these rules may result in action by the board of directors and a fine. In addition, if you proceed with an exterior improvement or change without written approval of the board of directors or architectural committee, as applicable, you will be required to remove or correct the alteration and/or be fined for the violation. For more information about this topic, visit the Resource Center page of this site.

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Q: If I am having a problem with a neighbor for a violation of the policies and guidelines, what can I do?

A: If residents cannot resolve a situation between themselves, then turn to your association. Should you have a situation that does not appear to be resolved through neighborly means, and you are willing to actively participate in the enforcement provided by the policies and guidelines, you may submit a formal complaint to the Covenant Compliance Committee by calling 843-785-1109 and asking for the Covenant Compliance Administrator.  If the situation is deemed in violation of the policies and guidelines, the board of directors will institute the enforcement policy. Your continued assistance may be required.

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Q: Are board meetings open to all residents? If so, where and when are they held?

A: Yes. Notice of the time of any regular board meeting will be noted in the Palmetto Perspective newsletter, or accessed online on the Calendar page.  Typically board meetings are held at 2:00 PM on the third Thursday of each month.  All board meetings are held at the PDPOA Administration Building, located at 23A Shelter Cove Lane behind the Bank of America. Please contact the PDPOA office for directions and confirmation of date and time by calling 843-785-1109.

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Q: If I want to serve on a committee, how do I find out what committees are active and how I can get involved?

A:  Please send an inquiry via the Contact Us page of the website if you are interested in volunteering or obtaining more information about a particular committee.

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Q: What is my assessment?

A: The assessment is the annual amount due from each homeowner to cover the operating expenses of the common area and provide for reserve funds for replacement of common facilities in future years. Your assessment is due and payable on or before March 1st of the calendar year for which it is applicable. We will send statements for assessments detailing the amount due.

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Q: How is the amount of my assessment determined?

A: The governing documents will typically establish for the community what the developer proposes to build as well as the initial assessment. This budget is set upon specific guidelines for utilities, landscaping, administration, etc. Reserve funds are monies set aside for future expenses due to the life expectancy of certain items: lighting, street resurfacing, pool equipment, etc. These amounts are then divided by the number of units built in a given phase of the development. Subsequent budgets are developed by the board of directors and adjusted periodically to meet anticipated expenses.

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Q: Will my assessment go up?

A: There is no concrete answer to this. Typically the statutes and or governing documents provide for annual increases not to exceed an established percent per year without the vote of the membership. The board of directors may approve an increased budget, increasing your assessment up to this percentage in order to cover increased costs of operating and maintaining the common area and sufficient reserve funds.

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Q: What happens if I don’t pay my assessment?

A: The maintenance and management services incurred by the association are dependent upon timely receipt of the assessments from each homeowner. Late payments will result in a late charge; assessments are due and payable on or before March 1st of the calendar year for which it is applicable.  The CC&Rs allows the association to charge late charges and interest, and enter into foreclosure proceedings for non-payment of assessments.

Getting Settled

Palmetto Dunes Property Owners Association (PDPOA)
Administrative Office: 843-785-1109
Security Office: 843-785-1120
Pass Office: 843-785-1125

Access to Palmetto Dunes
You will need to obtain a PIN from the Pass Office.  This will allow you to request an annual decal for your own vehicle(s) and call in passes for your guests.  Please contact the Pass Office via e-mail at pass-office@pdpoa.org or by phone at 843-785-1125 so they can assist you in this process. You may also do this through the our website.

If you purchased a condominium, the regime company may make arrangements for many of the utility services listed below. If you are not familiar with the regime company for your specific condominium complex, please click here for the villa regime management list.

Utilities

Palmetto Electric 843-681-5551
Broad Creek PSD (Water & Sewer) 843-785-7582
Hargray Telephone Company 843-686-5000
Time Warner Cable 866-892-7201
DirecTV 888-777-2454
Dish Network 888-825-2557

Trash Pickup & Landscaping Contractors
Homeowners are individually responsible for contracting trash pickup, recycling and landscaping services.

Post Offices

United States Post Office 800-275-8777
Hilton Head- 10 Bow Circle 843-785-7002
Hilton Head- 213 Wm Hilton Pkwy 843-682-3002


Vehicle Registration

Beaufort County Treasurers Office 843-842-4206
SC Department of Motor Vehicles 843-815-6981

PalmettoPass

Cross Island Parkway 888-725-8655

Getting to Know PD

Hopefully you’re getting settled in your new home.  Now that you’ve taken care of the necessities, let’s get started on learning a little more about your new community, Palmetto Dunes Oceanfront Resort.

Greenwood Communities & Resorts
Greenwood Communities & Resorts owns and operates many of the commercial properties within Palmetto Dunes including:

Robert Trent Jones Golf Course 844-207-9257
George Fazio Golf Course 844-207-9257
Palmetto Dunes Tennis Center 843-785-1152
PD Outfitters 843-785-2449
PD General Store 843-842-2507

Historically, discounts have been offered to Palmetto Dunes property owners.  Please contact these establishments directly to inquire about any available discounts.

PDPOA Services
Mailbox installation or repair: 843-785-1109
Landscape debris pickup: Wednesday mornings; restrictions apply
PD Club membership: apply at the PD Club
The Dunes Buggy: courtesy in-resort transportation; seasonal
Palmetto Perspective newsletter: mailed bimonthly
The Tidings e-newsletter: emailed monthly
PD waterways owners guide
Security house check: 843-785-1120
Hurricane evacuation form

Landscape Debris Pickup Policy

The PDPOA does provide a landscape debris pick-up program for homeowners who choose to perform their yard work themselves.

1. Leaves, pinestraw, grass clippings, or similar debris must be placed in biodegradable bags or plastic cans for debris pickup. There is a limit of 10 of bags. If the debris is not packaged properly, it will not be picked up.

2. Branches, limbs, and fronds must not exceed three feet in length and the debris pile may not exceed 1 cubic yard (3’ x 3’ x 3’). There is a limit of 1 debris pile.

3. This service is for yard debris generated by property owners only. Any landscapers must dispose of any debris they create.

4. Leaves and loose debris are not to be blown into the streets at any time.

Place bags streetside in the PDPOA right-of-way after 5 p.m. on Tuesdays. Pickup will begin at 7:00 am every Wednesday and will continue into Thursday, if necessary. Additionally, if there is a severe storm or other issue, special arrangements will be made.

As a courtesy to our Maintenance Department, we encourage owners to use more bags/cans rather than excessively filling fewer bags/cans and causing extreme weight in any single bag or can.

Annual Assessment

Below are the answers to the most often asked questions regarding the PDPOA annual assessment:

When is the annual assessment due? On or before February 28th each year
Who is required to pay the assessment? All property owners within Palmetto Dunes
What does the assessment cover? Security, Pass Office and Administrative operations, common area maintenance and landscaping, repair and replacement of infrastructure and other applicable expenses

Reference Materials

However unexciting the documents containing the rules and regulations of the resort can be, most agree that they are necessary and informative. Please take time to review these documents here. They apply to all Palmetto Dunes property owners. Please do not hesitate to contact the administrative office of the PDPOA for questions regarding any of these documents.

Emergency Preparedness

To view or print a copy of the Citizens Guide to Emergency Preparedness, click here.