Careers in Administration

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Now Hiring – Community Standards Representative

The Palmetto Dunes Property Owners Association located on Hilton Head Island, South Carolina is looking for a Community Standards Representative.

With a mission to enhance the quality of life, strive to protect the natural environment, and improve the resources of our community for all those who live, invest, work and play here, PDPOA will be regarded as the best and most sought after residential resort community on the east coast. It is governed by a homeowner Board of Directors which oversees the community through onsite management led by the Chief Executive Officer.

The candidate for this position will report directly to the Director of Community Services, and is responsible for proactively encouraging and enforcing compliance within the community. The Community Standards Representative will develop and strengthen relationships with vendors, contractors, commercial entities, utilities, and homeowners. This position will spend the majority of time out in the community providing a presence and encouraging greater compliance and cooperation.

Essential Functions

  • Encourages and enforces covenant compliance within the Palmetto Dunes community. Covenant compliance includes, but is not limited to, adherence to PDPOA’s Covenants, Bylaws, PPG’s, and Resort Regulations. Investigates complaints of violations, and issues private citations and fines as necessary.
  • Conducts daily on-site property maintenance inspections including photographing and inspecting properties, issuing the appropriate notices, and ensuring properties are brought into compliance. Prepares a variety of reports, memos, and correspondence; documents and maintains records of enforcement activities for over 2,000 residential properties.
  • Investigates instances of construction violations and work without required permits. In coordination with the ARB and the Security Department, issues stop work orders as necessary.
  • Monitors, reviews, and issues utility permits for all utility companies performing work in the community.
  • Inspects and enforces applicable compliance issues pertaining to the lagoon system and shoreline structures.
  • Responds to questions and concerns with regard to covenant compliance; provides information as appropriate and works with the ARB Administrator and other PDPOA staff to resolve complaints.
  • Demonstrates a full understanding of applicable policies, procedures, and work methods associated with assigned duties.
  • Many of the essential functions of this position will be performed in an outdoor setting. Employee must be able to tolerate extreme weather conditions to include heat, humidity, cold weather and rain. Appropriate outdoor attire will be required to be worn.

Competencies

  • Strong communication, writing, and interpersonal skills to support effective communication. Prompt, courteous communication with owners and guests is expected.
  • Must be authoritative when necessary, and have the ability to control situations and guide conversations to an agreeable resolution.
  • Must possess the ability and knowledge to use computer systems. Proficiency in Office 365 including Outlook, basic skills in office procedures, and filing systems is required. Ability to maintain central database for citation and code enforcement activity data.
  • Must be able to read and interpret plot plans and maps.
  • Experience in public contact and ability to provide superior customer service while exhibiting professionalism.
  • Being able to work with minimal supervision is critical, and multitasking is a necessary skill. Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays.
  • Must be able to occasionally present information at Regime Board of Directors meetings.
  • Must be able to keep information learned in the course of business confidential, and to report any indiscretions to senior management.

Education and Experience

  • The Community Standards Representative should have at least an Associate’s degree, Bachelor’s degree is preferred, and intermediate knowledge of fundamental office procedures and technology. Skill in telephone and interpersonal etiquette is critical, and courteous communications are expected.
  • Should have at least 2 years’ experience in a similar compliance or code enforcement type position.
  • Construction management experience is a plus.
  • A minimum of 2 years’ experience in enforcing laws, codes, rules and/or regulations is preferred.
  • This position must be able to pass a criminal background investigation, pass a drug and alcohol test, and be able to speak articulately.
  • A valid driver’s license is required.
  • Bilingual is a plus.
  • Knowledge of construction, engineering, and other building industry practices is important.

Physical Requirements:

  • The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, employees are regularly required to drive, see, sit, walk and stand, talk and hear, both in-person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms and lift up to 25 pounds. Employee will utilize a hand-held radio for regular communication with the PDPOA security team and dispatcher.
  • While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; concentrate, analyze and solve non-routine and complex office administrative problems; observe and interpret situations; learn and apply new information or skills; perform detailed work on multiple, concurrent tasks; work under deadlines with frequent interruptions; and pleasantly interact with employees, board members, guests, homeowners and contractors in the course of work, some of whom may be dissatisfied or abusive individuals.
  • The employee will be required to drive a company-provided sport utility-type vehicle for the daily property inspections.
  • While performing the duties of this job, employees are regularly required to alternate between working indoors in a controlled climate with proper lighting and an outdoor setting with variable climate and lighting.

This job requires some physical activity. There will be times when the Community Standards Representative must be able to inspect properties and work with homeowners, which will require travel to and examination of sites in a variety of weather and terrain conditions.

The employee might be required to work up to and after storm or natural disaster events depending on need, approval of police authorities, and ability to make it into work. Senior management and outside law enforcement agencies will determine the appropriate response and access to the property.

PDPOA’s offices and worksites are smoke-free work environments.

Anticipated Start Date: September 2018
Classification: Full-Time, Salaried, Exempt
Salary Range: $38,000 to $48,000
Excellent benefits including matching 401K.
Submit cover letter and resume to jobs@pdpoa.org

 

Careers in Security & Pass Office Operations
General Information

Thank you for considering employment with the Palmetto Dunes Department of Security Operations. We offer a great work environment along with competitive starting salaries, opportunities for advancement and a comprehensive benefits package.

Entry Level Salary: $25,584 – $31,980, DOQ

Benefits:

  • Health, dental and vision insurance
  • 401(k)
  • Paid time off (PTO)
  • Holiday pay
  • Advancement opportunities
  • Additional benefits may be available for management positions


Apply

Palmetto Dunes Department of Security Operations accepts applications on a continuous basis. Should you be selected to compete for a vacancy, one of our staff members will notify you.

Application Instructions

  1. Download the application to your desktop by clicking here.
  2. Complete the entire application and resave the form.
  3. Email your completed application by clicking here.

Palmetto Dunes Department of Security Operations is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws. We encourage all qualified individuals to apply for employment.

If you have any questions, please email  djohnson@pdpoa.org


Minimum Qualifications

  • At least 18 years of age. At least 21 years of age for patrol officer positions
  • A citizen of the United States
  • Has not been convicted of a felony or crime involving moral turpitude
  • High school diploma or equivalent
  • Valid drivers license
  • Is of good moral character
  • Does not unlawfully use drugs
  • Has not been discharged from the military service with other than honorable conditions
  • Has not been refused a license by SLED for any reason other than minimum experience requirements, and has not had a license revoked or suspended by SLED
  • Thorough knowledge of police equipment operation and maintenance
  • Thorough knowledge of safety standards and precautions pertaining to the use and operation of police equipment and to law enforcement
  • The candidate must pass a thorough background check, drug and alcohol tests as required for the position, and any subsequent requests for these tests


Elements of Hiring Process

  • Application
  • Comprehensive profile assessment
  • Interview
  • Background investigation
  • Drug testing